See what our customers say about FastTrak
The extensiveness of the program is great. I like that the technicians can input data that the service advisors cannot edit or delete internally but can re-write in another section for the customers to see. How to track warranty repairs, the reporting, quotes to appointments to repair orders is all seamless.
Mackenzie Hoffman - Advanced Auto Werks - San Francisco, CA
Fasttrak helps me get done all my automated tasks including appointment reminders, accounting transfers and helps with missed sales to increase revenue, customer satisfaction and profits in one affordable package. It works in conjunction with other automated service providers in the automotive industry and is a very flexible platform that quickly adapts to the changing industry as well as my changing business. Most of all and top importance they are available and quick to respond to any questions and technical help that is needed.
John Guldalian - Finishline Auto Repair - Mission Viejo, CA
Since I have been in business (36 years), I have experience with over 7 different auto repair shop software companies, and Risoria is hands down the best in customer service that I have ever seen. The software is amazing as it makes my shop 99% paperless, it offers features that far surpass all others I've seen thus far, and overall just makes us more efficient at our job. Did I mention customer service... that is what I really love about FasTrak (Risoria), if I have ever had an issue they are just a phone call away, and i am not talking "On hold" or "Leave a message", I'm talking problem solvers ready to handle issues quickly. I have been using FastTrak for several years now, the software has worked almost with no issues, and I am a very happy customer, I gladly recommend them to any other shops in the market.
Ron Trochelman - Performing Imports - Alpharetta, GA
FastTrak is one of the best investment and changes we have made in the last few years! Our bottom line has benefitted from it, as well as reducing chaos between the service advisors and technicians. Our goal is to be as paperless as possible, and this system has made that happen for us. Johann and Larry are AMAZING! Their response is immediate. They are constantly trying to improve their own product and are extremely responsive to our needs. We all need great partnerships to make our business work and we are grateful they are on our side.
Neil Geesey - ToyoMotors Auto Care - Phoenix, AZ
Our shop has been computerized since 1985 and FastTrak's recent entry into the market has proven that there is a better mouse trap. I would consider our shop to be a power user of the FastTrak program. We have proven mathematically that our entire team makes a better living by using the systems incorporated into FastTrak.
John Gustafson - Gustafson Brothers, Inc - Huntington Beach, CA
FastTrak is a very well thought out system with lots of smart features that allow documentation of the process from cold call wanting pricing to appointments, estimates, invoicing and all the canned jobs and parts that go with it. It has great real world time saving features, job flow management capable of supporting shops with multiple service writers and/or writer and dispatcher.The system support and maintenance are excellent.
Bruce Powers - Autowerkes, Inc - Huntington Beach, CA
FastTrak Tire Shop Manager has raised the level of professionalism at our shop. We are able to quote a set of tires in seconds and offer alternatives at the same time. FastTrak's tire quote screen makes even staggered fitments easier.We are able to accurately find front and rear fitments by brand with just a click of the mouse.
Paul Dickerson - RAD Tires, Inc - Fountain Valley, CA
I am not a person with a great deal of computer experience, but I received a great deal of support from the Risoria group to get me up to speed. They had a great deal of patience! After the initial learning experience I have been operating with the FastTrak Fleet Services Manager System for more than a year with little, or no need for support. I like the professional way in which it presents invoices (There are several options to choose from). I am particularly happy with the history feature which allows you to track and recall past repairs and costs for individual vehicles.
Ken Baumgartner - Owner - On-Site Fleet Services, LLC
Advanced Auto Werks
San Francisco, CA