FastTrak System Features

• Easy to use – Our console and page design gives you at-a-glance, easy recognition of activities and tasks.
• Tailored configuration – Our modular design means we can tailor our repair shop management software to the unique needs of your business. There is no one-size-fits-all approach with FastTrak. We even allow you to customize your default fields, making system use easier and more profitable for you.
• Tabbed design – The tabbed design means you don’t have to open multiple screens to enter or retrieve information from a repair order.
• Color coding – We color code each stage of the repair process, making it easy for you to visually track the progress of an order at-a-glance. We color code part status, so you know if it is awaiting pricing, delivery, etc. Get easy recognition with our life cycle, color coding process.
• Profits and job costing – Get instant recognition of job cost overruns and profit margins. Our instant color recognition tells you your profit information quickly and effectively.
• Customized documents – Add your shop logo for personalization of all customer and internal reports.
• Email marketing – Email estimates, invoices and bulk emails to your customer base for more sales and customer retention.
• Security – Set user authority levels to control individual’s access to FastTrak features and services. You’re in complete control of what users see and what they can do.

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• Quick task entry – Set up repair order templates and quick task lists to increase entry accuracy and reduce order entry time.
• Recommendations – We offer four recommendation options for repair orders, including text only recommendations, text with cost recommendations, system generated recommendations and previously deferred recommendations.
• Vehicle history – Get complete histories by vehicle, by part categories or by services performed.
• Deferred Tasks – Easily identify any work order or parts recommendations the customer has previously declined. FastTrak easily and automatically notifies your service advisors of needed services and previously recommended services that were previously declined.

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• Accurate inventory control – Parts master information is maintained within this central console and populates other related fields within the system automatically.
• Tailored configuration – Our modular design means we can tailor our repair shop management software to the unique needs of your business. There is no one-size-fits-all approach with FastTrak. We even allow you to customize your default fields, making system use easier and more profitable for you.

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• Reminder mailers – Send service reminder emails to your customers via direct postal mail or email.
• Loyalty program tracking – Our powerful yet easy-to-use features allow you to offer and track discounts by customer or type...your customers can even earn credits and loyalty discount incentives.
• Marketing segmentation – Organize your customer base and marketing functions by region, demographics, services performed, services needed, vehicle type…just about any segmentation you can think of FastTrak can do for you.

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• At-a-glance parts status updates – Color coded repair order status and color coded parts status makes life easier for your parts manager.
• One screen management – Almost every function can be performed from a single screen: source parts, control inventory, interact with vendors, price and mark up…all from a single screen. Your parts manager will love this feature.

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• Save time – Technicians can view work orders, vehicle history and other information from a single screen. No paper, no time wasted and technicians can directly enter work order history into the FastTrak system right from the vehicle!
• View assignments – Our color coding process helps technicians with work orders and work flow. Automatic parts updates notify technicians automatically when parts are available to continue work.
• Diagnosis and findings – The customer’s issues and technicians recommendations are all on one screen, including parts, labor and pricing , if the FastTrak system is configured in that fashion. Status updates depending upon actions taken occur in the system automatically. You get complete visibility to all functions and status quickly, at-a-glance.
• Real time labor reporting – Eliminate waste and duplication with real-time labor and job status tracking. Things happen as they occur and can be easily accessed by any authorized FastTrak user.

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• Read VIN # automatically – Our wireless hand-held device with bar code scanner allows your service advisor to scan the VIN number, allowing for automatic electronic entry right at the car. No need to write things down and waste time by entering information in later. This is a faster, more accurate method for you.
• On the spot order taking – Take customer comments, information and details right at the vehicle and have it automatically import into your records database. Track by VIN #, license plate number or both. Do everything in a few simple steps right at the vehicle.
• Inventory – Use our wireless hand-held device for inventory counts and controls…the barcode scanner has multiple functions within your shop.

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• Accurate quoting – Our tire shop software allows you to produce accurate quotes within a few seconds. This allows you to spend more time helping the customer with their tire maintenance issues.
• Supplier management – Our supplier program management feature allows you to take advantage of your tire distributor’s inventory. There are no delays or problems when searching your distributor’s inventory.
• Automated reporting – Provide DOT reporting automatically. Minimize your costs of NHTSA compliance and eliminate all the costs associated with manual reporting for each tire or inspection service sold.

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• Customizable user views – Custom view features allow individual users to select the screen views most important to them.
• Customizable tool bars – Individual users can select their own toolbar options, keeping what’s important to them at their fingertips.
• Maps and directions – FastTrak interfaces with Google Maps for your convenience.
• Customer status updates – If a customer update notice is required for any reason, your service advisor will be automatically notified.
• Event Notification – This is a great feature of the FastTrak system. Parts deliveries, vehicle completion dates, customer appointments. You can even set reminders for any type event you define! This really improves efficiencies and customer service.
• Loaner management – Do you offer loaner vehicles to your customers? Use this feature to track all issues relating to loaner vehicle assignment, tracking and management.

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