Posts Tagged ‘tire store productivity’

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Performance Management in Automotive Repair

Thursday, April 23, 2015 16:20

Performance management can be an important factor in success. Performance indicators can be evaluated at different levels to determine areas of strength and opportunities for improvement. To assess performance – measurements should be compared to one or more benchmarks. Examples … Continue reading

 
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Ranking Automotive Repair Customer Performance

Thursday, April 23, 2015 15:57

  Evaluating performance at a customer level can give valuable insight into the success of individual relationships. If a performance in a customer relationship is not on the positive side of benchmarks – improvements may be achieved by employing different … Continue reading

 
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Measuring Automotive Repair Technician Performance

Wednesday, April 22, 2015 17:42

Evaluation of technician performance is largely focused on the results of individual work performed. Efficiency rating is a measurement of the ratio of actual time spent versus sold labor hours. QC failures and warranty labor negatively impact sales and profits … Continue reading

 
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Evaluating Automotive Service Advisor Performance

Wednesday, April 22, 2015 17:33

Several performance indicators can be used to evaluate service advisor performance. As in any employer/employee relationship realistic, attainable goals should be established. And the service advisor should be able to assess the situation as required to determine whether objectives are … Continue reading

 
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Evaluating Auto Repair Shop Performance

Wednesday, April 22, 2015 1:44

Managing auto repair shop performance can provide insight into areas of strength and opportunities for improvement. A combination of performance indicators and goals will establish measurements of the effectiveness of efforts in different areas. To assess performance – measurements should … Continue reading

 
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FastTrak Mobile Shop Manager – Release 2 is Now Available

Monday, March 16, 2015 18:55

Release 2 of FastTrak Mobile Shop Manager contains many improvements to support efficiency and ease of use. New features have been added to support shop management and increased productivity. And integration with FastTrak has been enhanced providing greater workflow visibility … Continue reading

 
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3 Keys to Superior Quality by Dr. W. Edwards Deming

Thursday, January 22, 2015 19:47

Dr. Deming teaches us that quality is not only predicated on excellent workmanship and reliable parts. Quality defines customer service and all aspects of the business affect service delivery to the customer. All employees of a company whether they’re front … Continue reading

 
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7 Points on Management by Dr. W. Edwards Deming

Wednesday, January 21, 2015 19:36

  Dr. Deming teaches us that the majority of quality problems are process oriented. In his viewpoint quality of service delivery is affected by all aspects of an organization and therefore clearly defined effective process definition by management is essential … Continue reading

 
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4 Key Points on Business Strategy from Dr. W. Edwards Deming

Wednesday, January 21, 2015 2:28

  Dr. W. Edwards Deming is recognized as one of the foremost experts on quality in US history. His position is that quality is all encompassing and all aspects of business activity affect quality and therefore customer service. He teaches … Continue reading

 
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A Look at Management Styles and the Automotive Repair Business

Tuesday, September 30, 2014 0:59

People employ many different management methodologies and over the years these practices have been defined and labeled. Many managers will gravitate to one management style and will be known for their preferred method of interacting with subordinates. This writer believes … Continue reading

 
 
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Automotive Management Network

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