Posts Tagged ‘Repair Sales’

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3 Ways to Increase the Repeat Business Quote Capture Rate in Auto Repair

Wednesday, June 29, 2016 21:14

An existing customer may ask for pricing on a service for different reasons. It may be that they want to determine if the service is affordable. Or it may be that they’re comparison shopping. In this scenario the loss of … Continue reading

 
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5 Ways to Improve the Customer Acquisition Rate in Auto Repair

Wednesday, June 29, 2016 21:08

The customer acquisition rate is a measure of the rate at which new customers are added. The rate is determined by taking the number of customers at a given starting date and taking a count of the new customers added … Continue reading

 
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6 Ways to Increase the New Business Quote Capture Rate in Auto Repair

Wednesday, June 29, 2016 20:52

  The new business quote capture rate is the measure of the percentage of quotes given to prospective customers that turn into repair orders. Increasing the new business quote capture rate can have a huge impact on growth and profits … Continue reading

 
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FastTrak Resource Planning is Now Available

Monday, May 9, 2016 16:46

    The FastTrak Resource Planning Feature supports easy recognition of resource availability when scheduling. Target capacities can be set and monitored to ensure shop is loaded to proper level. Reliable vehicle drop off and promised delivery dates are calculated … Continue reading

 
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Achieving Continuous Growth in Automotive Repair

Friday, April 29, 2016 22:00

Continuous growth can be achieved through continuous improvement. This is true in any business. Continuous improvement rests on understanding the marketplace, knowing competitor’s strengths and weaknesses and honestly assessing your own strengths and weaknesses. Strengths and weaknesses are determined by … Continue reading

 
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Fueling Continuous Growth in Automotive Repair

Friday, April 29, 2016 21:50

Continuous improvement fosters continuous growth. Therefore continuously assessing strengths and weaknesses of yourself and your competition will support success. This requires monitoring competitors, the marketplace and your own strengths and weaknesses. All factors will change over time thus areas of … Continue reading

 
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Striving for Excellence in the Automotive Repair Business

Friday, April 29, 2016 21:45

The performance level of a business lives in the mind of the customer. Working to continuously improve on both strengths and weaknesses will result in better and better service. Also when customers see continuous improvements it affects their perception of … Continue reading

 
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5 Keys to Knowing the Competition in the Automotive Repair Business

Thursday, April 28, 2016 21:31

  Identifying competitors and determining their strengths and weaknesses is a critical factor in building the image of your business from the customer’s perspective. Their perception of your business is as they see it in relation to other alternatives. Knowing … Continue reading

 
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4 Steps to Defining Your Automotive Repair Business

Thursday, April 28, 2016 21:26

  In Automotive Repair as in any business you are defined by your customers and their perception of you. In order to define yourself look to your customer base. Identifying the demographic attributes of your customer base will provide valuable … Continue reading

 
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Employee Management in a Small Business Environment

Monday, April 4, 2016 1:59

Many small business owners started as a successful professional in their line of work with enough initiative and the communication skills to become a business owner. And with a business comes employees. The skills needed to manage and get the … Continue reading

 
 
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