Posts Tagged ‘Repair Sales’

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Top Down Business Culture Definition in Automotive Repair

Tuesday, November 1, 2016 1:58

  Business culture starts at the top. This is even more pronounced in a small business. Culture is largely based on principles and how people are treated. The beliefs and values of a small business owner permeate the work environment … Continue reading

 
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Business Culture and Mission Achievement in Automotive Repair

Tuesday, November 1, 2016 1:54

The foundation of business culture is shared goals and objectives. In the automotive repair business vehicles are repaired and customers pay for these services. However most small business owners have much greater ideas of service delivery and benefits they strive … Continue reading

 
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Growing Auto Repair Profits By Improving In Key Performance Areas

Wednesday, June 29, 2016 23:32

Profit increases can be recognized in 3 different ways. Profit can grow through price increases, more sales and lower costs. Selling prices are largely dictated by market conditions and price increases can have the effect of lowering sales volume. Thus … Continue reading

 
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5 Ways to Improve the Automotive Repair Customer Retention Rate

Wednesday, June 29, 2016 21:35

The percentage of existing customers that purchased services during a period is the measurement of retained customers. This performance indicator is a measurement of how well the shop is doing at keeping customers. Many factors can contribute to customer retention … Continue reading

 
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6 Ways to Grow the Auto Repair Recommendation Capture Rate

Wednesday, June 29, 2016 21:26

Measuring the percentage of recommendations that become sold services is an important measure of sales success. The sales of recommended services that are generated as a result of inspections or diagnoses can be a significant portion of overall revenue. Thus … Continue reading

 
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3 Ways to Increase the Repeat Business Quote Capture Rate in Auto Repair

Wednesday, June 29, 2016 21:14

An existing customer may ask for pricing on a service for different reasons. It may be that they want to determine if the service is affordable. Or it may be that they’re comparison shopping. In this scenario the loss of … Continue reading

 
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5 Ways to Improve the Customer Acquisition Rate in Auto Repair

Wednesday, June 29, 2016 21:08

The customer acquisition rate is a measure of the rate at which new customers are added. The rate is determined by taking the number of customers at a given starting date and taking a count of the new customers added … Continue reading

 
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6 Ways to Increase the New Business Quote Capture Rate in Auto Repair

Wednesday, June 29, 2016 20:52

  The new business quote capture rate is the measure of the percentage of quotes given to prospective customers that turn into repair orders. Increasing the new business quote capture rate can have a huge impact on growth and profits … Continue reading

 
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FastTrak Resource Planning is Now Available

Monday, May 9, 2016 16:46

    The FastTrak Resource Planning Feature supports easy recognition of resource availability when scheduling. Target capacities can be set and monitored to ensure shop is loaded to proper level. Reliable vehicle drop off and promised delivery dates are calculated … Continue reading

 
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Achieving Continuous Growth in Automotive Repair

Friday, April 29, 2016 22:00

Continuous growth can be achieved through continuous improvement. This is true in any business. Continuous improvement rests on understanding the marketplace, knowing competitor’s strengths and weaknesses and honestly assessing your own strengths and weaknesses. Strengths and weaknesses are determined by … Continue reading

 
 
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