Posts Tagged ‘customer satisfaction’

Post Pic

The Small Business Challenges of a Growing Economy

Thursday, July 26, 2018 21:36

According to most indicators the United States economy is growing at a pace not seen in years. Economic expansion is a positive circumstance and will support business success. However it can present challenges not experienced in a slower growth phase. … Continue reading

 
Post Pic

Maintaining Customer Service Levels in an Expanding Economy

Thursday, July 26, 2018 20:27

A growing economy presents a number of challenges for a small business. Hiring and retaining quality employees becomes more difficult while at the same time demand for services is likely to increase. This combination of factors increases the chance of service … Continue reading

 
Post Pic

Combatting Declining Sales in Automotive Repair

Thursday, May 31, 2018 17:10

In the automotive repair business achieving and maintaining required sales levels is an ongoing challenge. It’s always better to be proactive in this regard but unexpected circumstances can always affect the best laid of plans. An effective practice is to … Continue reading

 
Post Pic

Impeding a Downturn in Auto Repair Customer Retention Rates

Tuesday, May 29, 2018 19:17

In automotive repair the customer retention rate is a measure of the percentage of customers that return for service within a given time period. For example, if a shop has one hundred customers at the beginning of the year and … Continue reading

 
Post Pic

Employing Operational Controls in Automotive Repair

Tuesday, April 24, 2018 21:08

An automotive repair operation can be a very complex environment. As volume increases so can complexity. Regardless, the primary concerns of the customer remain the same. Overall – customers want to have quality work performed on their vehicles with as … Continue reading

 
Post Pic

Managing Customer Interaction through the Auto Repair Software System

Thursday, September 28, 2017 0:11

The points in the repair cycle at which customer interactions occur are often handled outside the shop management software system. These activities are often based on processes that were formulated years ago and are still handled that way. As software … Continue reading

 
Post Pic

Building an Automotive Repair Social Media Platform

Thursday, June 29, 2017 17:24

Today social media is a necessary part of marketing for any business. There are dozens of different social media platforms available and they vary slightly in their focus and methods. But their main purpose is always the same – to … Continue reading

 
Post Pic

4 Steps to Using Instagram in Automotive Repair

Wednesday, June 28, 2017 16:24

  Instagram is built for sharing pictures. In business it can be used for many purposes but like other social media venues the primary purpose is to connect with people. People are more apt to take interest in a picture … Continue reading

 
Post Pic

4 Keys to Using YouTube in Automotive Repair

Tuesday, June 27, 2017 16:46

Videos are a valuable part of any social media platform. Setting up a YouTube channel and posting videos to it can be a powerful way to communicate with current and prospective customers. As in all social media the focus should … Continue reading

 
Post Pic

3 Keys to Using LinkedIn in Automotive Repair

Tuesday, June 27, 2017 16:41

LinkedIn is the premier social media site for business to business connections. The relationships established here will be with business owners and managers as well as self-employed professionals. For these people their vehicle or fleet of vehicles is a part … Continue reading

 
 
Subscribe to the FastTrak Blog

Subscribe to our RSS feed to stay up to date, or enter your email address below to get our free newsletter.

Automotive Management Network

A place to exchange information …