Posts Tagged ‘auto shop productivity’

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Evaluating Automotive Service Advisor Performance

Wednesday, April 22, 2015 17:33

Several performance indicators can be used to evaluate service advisor performance. As in any employer/employee relationship realistic, attainable goals should be established. And the service advisor should be able to assess the situation as required to determine whether objectives are … Continue reading

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Evaluating Auto Repair Shop Performance

Wednesday, April 22, 2015 1:44

Managing auto repair shop performance can provide insight into areas of strength and opportunities for improvement. A combination of performance indicators and goals will establish measurements of the effectiveness of efforts in different areas. To assess performance – measurements should … Continue reading

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FastTrak Mobile Shop Manager – Release 2 is Now Available

Monday, March 16, 2015 18:55

Release 2 of FastTrak Mobile Shop Manager contains many improvements to support efficiency and ease of use. New features have been added to support shop management and increased productivity. And integration with FastTrak has been enhanced providing greater workflow visibility … Continue reading

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3 Keys to Superior Quality by Dr. W. Edwards Deming

Thursday, January 22, 2015 19:47

Dr. Deming teaches us that quality is not only predicated on excellent workmanship and reliable parts. Quality defines customer service and all aspects of the business affect service delivery to the customer. All employees of a company whether they’re front … Continue reading

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4 Key Points on Business Strategy from Dr. W. Edwards Deming

Wednesday, January 21, 2015 2:28

  Dr. W. Edwards Deming is recognized as one of the foremost experts on quality in US history. His position is that quality is all encompassing and all aspects of business activity affect quality and therefore customer service. He teaches … Continue reading

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A Look at Management Styles and the Automotive Repair Business

Tuesday, September 30, 2014 0:59

People employ many different management methodologies and over the years these practices have been defined and labeled. Many managers will gravitate to one management style and will be known for their preferred method of interacting with subordinates. This writer believes … Continue reading

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Utilizing the Laissez-faire Management Style in Auto Repair

Monday, September 29, 2014 23:59

When the laissez-faire management style is employed goals and objectives are communicated but the means of achieving them is left up to the employees. This is a very “hands off” approach to management. It can lead to an easier situation … Continue reading

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Using the Chaotic Management Style in Automotive Repair

Monday, September 29, 2014 21:40

The name of this management style may be somewhat misleading as it seems to imply that the objective is to promote chaos. However, what it really means is that all members or facets of an organization are allowed to act … Continue reading

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Using the Democratic Management Style in Auto Repair

Monday, September 29, 2014 21:08

When a democratic management style is utilized – employees are included in the decision making process. This management methodology is well suited to situations in which there are more than one possible alternative to addressing a situation and both management … Continue reading

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The Consultative Management Style and Automotive Repair Employees

Monday, September 29, 2014 19:56

The consultative management style – sometimes referred to as ‘Paternalistic’ employs the style of the autocratic management style in decision making regarding business processes and work execution but the needs of employees on a social and personal level are taken … Continue reading

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Automotive Management Network

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