Posts Tagged ‘auto shop productivity’

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5 Critical Automotive Repair Service Advisor Interdependencies

Thursday, July 23, 2015 1:24

In automotive repair the service advisor has many interdependent relationships.  The shop requires sales volume and profit margins and pricing can affect the service advisors ability to achieve goals in these areas. Effectively scheduled appointments can seriously affect customer service … Continue reading

 
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Automotive Repair Technician Work Schedule Interdependencies

Monday, July 20, 2015 17:25

An automotive repair technician relies on a number of factors to be productive and make the most of available hours. At the same time many of the activities supporting those factors are dependent on the technician in order to be … Continue reading

 
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5 Keys to Auto Repair Shop Resource Utilization

Saturday, June 20, 2015 16:17

  Making the most of available resources in an auto repair business can have a major impact on sales and profitability. The objective of an auto shop is to service vehicles and thus much focus is directed to effective utilization … Continue reading

 
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3 Ways to Optimize Supplier Resources in Automotive Repair

Friday, June 19, 2015 20:44

  Parts suppliers are an integral part of the overall repair process. Improving efficiencies for the supplier will result in greater efficiencies for the shop and could result in lower purchase costs. Making things easier for the supplier is a … Continue reading

 
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4 Points on Time Optimization for Auto Repair Support Personnel

Thursday, June 18, 2015 22:27

Often when considering resource utilization focus is drawn to technician efficiencies. Performing automotive repairs is the primary purpose of any auto repair shop. However, the people that support the repair process and the processes by which their work is performed … Continue reading

 
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4 Ways to Optimize Utilization of Auto Repair Service Advisor Time

Tuesday, June 16, 2015 19:11

  The service advisor is an integral link in the repair process chain. A technician is supported in the repair process by many supporting processes. A service advisor supports the repair process of many technicians. While the technicians work is … Continue reading

 
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5 Keys to Maximizing Auto Repair Shop Technician Time Utilization

Monday, June 15, 2015 16:30

Technician time utilization is the focal point of maximizing resource utilization in an auto repair business. An auto repair shop earns money by performing vehicle repairs. Anything that can be done to positively impact the direct activities of performing repair … Continue reading

 
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Performance Management in Automotive Repair

Thursday, April 23, 2015 16:20

Performance management can be an important factor in success. Performance indicators can be evaluated at different levels to determine areas of strength and opportunities for improvement. To assess performance – measurements should be compared to one or more benchmarks. Examples … Continue reading

 
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Ranking Automotive Repair Customer Performance

Thursday, April 23, 2015 15:57

  Evaluating performance at a customer level can give valuable insight into the success of individual relationships. If a performance in a customer relationship is not on the positive side of benchmarks – improvements may be achieved by employing different … Continue reading

 
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Measuring Automotive Repair Technician Performance

Wednesday, April 22, 2015 17:42

Evaluation of technician performance is largely focused on the results of individual work performed. Efficiency rating is a measurement of the ratio of actual time spent versus sold labor hours. QC failures and warranty labor negatively impact sales and profits … Continue reading

 
 
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