Posts Tagged ‘auto shop loyalty programs’


Utilizing Incentives and Consequences in Automotive Repair

Friday, April 26, 2019 17:05

People respond to incentives and avoid consequences. In the automotive repair business these two concepts can be employed effectively in dealings with customers as well as personnel. Important factors driving customers when it comes to vehicle ownership are safety and … Continue reading

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8 Keys to Customer Retention in the Auto Repair Business

Monday, December 31, 2012 0:18

Customer retention can be one of the most important management areas in the Auto Repair business. Keeping customers is critical to success and thus a lot of attention is required. Retention and acquisition rates must be monitored and every possible … Continue reading

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10 Keys to Auto Repair Customer Loyalty Rewards

Saturday, December 29, 2012 21:07

Airlines and hotels have been doing it for years with their frequent traveler programs. Credit card processors have their rebates┬áthat are offered in the form of cash and merchandise. Customer loyalty programs are used by all types of businesses for … Continue reading

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The Customer Experience

Saturday, July 7, 2012 18:00

In the auto service industry repeat business is paramount to success. The higher the customer retention rate the greater long term success will be. Therefore ongoing relationship management is critical. To assume everything is OK because there are no apparent … Continue reading


Ways to Increase Customer Loyalty at Auto Repair Shops

Wednesday, March 23, 2011 0:00

Creating a loyal base of customers is one of the best ways to increase sales at your auto repair shop or tire shop. Loyal customers mean return sales, which means more money for your business. There are a lot of … Continue reading

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