Posts Tagged ‘auto shop customers’

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7 Tips on Providing Auto Repair Services to Organizations and Their Members

Thursday, February 28, 2013 2:01

Every organization looks for competitive advantages and ways to control costs. Businesses, churches, schools and all types of organizations have members that need their vehicles serviced. Securing business with organizations and their members can be a valuable source of volume … Continue reading

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7 Steps to Running a Paperless Auto Repair Shop

Wednesday, January 30, 2013 21:57

Running paperless can have a significant impact on streamlining operations in an auto repair shop. Printing information from the shop management system can be thought of as a break in process flow when considering internally used information. Interaction with the … Continue reading

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8 Keys to Improving Vehicle Repair Turnaround Time

Wednesday, January 30, 2013 2:53

Improving vehicle turnaround time will provide better service to customers and reduce operating costs in the process. Preparation and planning are primary keys to improving throughput in a repair operation. Streamlining and improving procedures to ensure best utilization of resources … Continue reading

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7 Points to Consider Regarding Vehicle Exchange in Auto Repair

Tuesday, January 29, 2013 20:13

Dropping off a vehicle for maintenance and picking it up after the work is performed can be the most time consuming part of vehicle repair from the customer’s perspective. From the shop perspective the number of vehicles that can be … Continue reading

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8 Keys to Customer Retention in the Auto Repair Business

Monday, December 31, 2012 0:18

Customer retention can be one of the most important management areas in the Auto Repair business. Keeping customers is critical to success and thus a lot of attention is required. Retention and acquisition rates must be monitored and every possible … Continue reading

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8 Tips on Auto Repair Service Reminders and Marketing Correspondence

Sunday, December 30, 2012 20:35

Correspondence with customers can be one of the most powerful influences in customer retention. Reminders for recommended services, birthday cards and appointment reminders are opportunities to communicate with customers and provide value in the relationship. Messages should be concise, attractive … Continue reading

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10 Keys to Auto Repair Customer Loyalty Rewards

Saturday, December 29, 2012 21:07

Airlines and hotels have been doing it for years with their frequent traveler programs. Credit card processors have their rebates that are offered in the form of cash and merchandise. Customer loyalty programs are used by all types of businesses for … Continue reading

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7 Points on Customer Follow Up in Auto Repair

Friday, December 28, 2012 21:53

Following up with customers can go a long way toward improving customer retention rates. Direct contact helps to reinforce the relationship as well as identify areas that require improvement. Knowing your customer attrition rate will tell you how fast you’re … Continue reading

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6 Tips on Online Reviews in the Auto Repair Business

Wednesday, December 26, 2012 20:20

On line reviews can be one of the most powerful determinants of success in the business to consumer market. Studies have shown that a large percentage of people that evaluate automotive service offerings are influenced by online reviews. Thus a … Continue reading

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8 Keys to Knowledge Sharing For the Auto Repair Business

Wednesday, December 26, 2012 20:14

The most significant benefit of knowledge sharing is the strengthening of relationships. The average consumer has a limited understanding of auto repair concepts and the mechanical aspects of a vehicle. For this reason they rely on people with the right … Continue reading

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