Posts Tagged ‘auto shop customers’

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Countering a Drop in Auto Repair Quote Capture Rates

Wednesday, May 30, 2018 17:18

In automotive repair the quote capture rate is a measure of the percentage of quotes that turn into sales within a given time period. So if a shop provides 10 quotes in a month and 4 quotes turn into repair … Continue reading

 
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Impeding a Downturn in Auto Repair Customer Retention Rates

Tuesday, May 29, 2018 19:17

In automotive repair the customer retention rate is a measure of the percentage of customers that return for service within a given time period. For example, if a shop has one hundred customers at the beginning of the year and … Continue reading

 
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Counteracting Declining Customer Acquisition Rates in Auto Repair

Tuesday, May 29, 2018 19:11

For an automotive repair shop the customer acquisition rate refers to the percentage of increase in the customer base within a given time period. For example if a shop starts the year with 100 active customers and 20 new customers … Continue reading

 
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Using Management Controls in Automotive Repair

Thursday, April 26, 2018 18:16

Controls are employed by management to ensure that a business is performing at the desired level. In order to apply controls it is necessary to be able to measure different areas of business activity. If it can be measured it … Continue reading

 
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Using Key Performance Indicators in Automotive Repair

Thursday, April 26, 2018 17:30

There are numerous key performance indicators that can be used to measure the performance of an automotive repair shop. Taking the measurements is the first step. In order for the measurements to be effective they must be compared to one … Continue reading

 
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Employing Operational Controls in Automotive Repair

Tuesday, April 24, 2018 21:08

An automotive repair operation can be a very complex environment. As volume increases so can complexity. Regardless, the primary concerns of the customer remain the same. Overall – customers want to have quality work performed on their vehicles with as … Continue reading

 
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Managing Process Flow in Automotive Repair

Wednesday, February 28, 2018 18:20

Organizing the processes within an automotive repair operation is one of the principle responsibilities of management. Well organized, clearly defined processes will have a huge impact on business success. There are numerous processes within an auto repair shop with the … Continue reading

 
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Operational Planning for Automotive Repair

Tuesday, January 30, 2018 23:03

Operational planning can have a major impact on business capacity, sales and profits in automotive repair. Different measurements on the effect of planning on business execution have shown that efficiencies can be increased by 20 percent on more. Efficiency increases … Continue reading

 
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Customer Retention Strategies for Automotive Repair

Friday, January 5, 2018 18:11

Customer retention is a very important factor in the automotive repair business. It’s so important that there are businesses that specialize in this area of marketing specifically for auto repair and act as service providers to auto repair shops. Customer … Continue reading

 
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Customer Retention Management in Automotive Repair

Thursday, January 4, 2018 23:37

When managing customer retention it’s important to evaluate the effectiveness of efforts directed at this objective. This is measured in a key performance indicator referred to as the customer retention rate. The retention rate is the percentage of customers that … Continue reading

 
 
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Automotive Management Network

A place to exchange information …