Posts Tagged ‘auto shop customer satisfaction’

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Auto Repair Annual Customer Follow Up Assessment

Wednesday, November 30, 2016 0:58

  Following up with prospects and customers can make a big difference in the amount of business earned. A follow up can help to bring in business but also can serve to identify the reasons for business loss. Either way … Continue reading

 
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Performing an Annual Automotive Repair Business Operations Check Up

Monday, November 28, 2016 22:50

When looking back at the previous year and ahead at the year to come the processes within an organization should be evaluated for potential improvement. Processes can be looked at from a cost perspective and from a sales perspective. Cost … Continue reading

 
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Performing an Auto Repair Annual Business Strategy Check Up

Monday, November 28, 2016 22:34

Before the start of a new year a business should conduct a review of the strategies that will be employed to guide the company. Everything begins with strategy and all planning such as budgeting is dictated by the strategies to … Continue reading

 
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3 Points on Business Culture in Automotive Repair

Tuesday, November 1, 2016 2:12

  The values and practices shared by the members of an organization are referred to as organizational culture. In a small business the culture is largely determined by the owner. A clear mission and value proposition are the foundation of … Continue reading

 
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Business Culture and the Work Environment

Tuesday, November 1, 2016 2:03

    The culture of a small business is determined by the owner and can be either positive or negative. Business culture can have a significant impact on the work environment and ultimately business success. A positive business culture will … Continue reading

 
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Top Down Business Culture Definition in Automotive Repair

Tuesday, November 1, 2016 1:58

  Business culture starts at the top. This is even more pronounced in a small business. Culture is largely based on principles and how people are treated. The beliefs and values of a small business owner permeate the work environment … Continue reading

 
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Business Culture and Mission Achievement in Automotive Repair

Tuesday, November 1, 2016 1:54

The foundation of business culture is shared goals and objectives. In the automotive repair business vehicles are repaired and customers pay for these services. However most small business owners have much greater ideas of service delivery and benefits they strive … Continue reading

 
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Building Relationships in Automotive Repair

Saturday, October 1, 2016 18:45

Business success is built on relationships. And in business there are 3 basic types of relationships – those with superiors, those with peers and those with subordinates. People learn to work with superiors in order to be employed but pressure … Continue reading

 
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The Business Impact on an Auto Repair Shop System Implementation

Saturday, August 27, 2016 22:39

  The state of a business and the way it processes transactions is an important factor in any system implementation. A software system must be a good fit for the way an automotive repair operation functions. The age of a … Continue reading

 
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The People Factor in an Auto Repair Shop System Implementation

Friday, August 26, 2016 0:15

The people involved in a software system implementation are a critical part of the process. They can be even more important than the system itself. The employees of a business will have different attributes and traits that will impact any … Continue reading

 
 
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