Posts Tagged ‘auto repair shop management’

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Actions and Reactions in Automotive Repair

Thursday, May 30, 2019 18:33

The old scientific adage “for every action there is an equal and opposite reaction” applies in business as well. In automotive repair marketing, sales and operations – actions taken will elicit results. Marketing actions can result in more business opportunities, … Continue reading

 
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Actions and Reactions in Automotive Repair Operations

Tuesday, May 28, 2019 17:24

In automotive repair operations – actions taken will result in reactions occurring. Like all people – employees will respond to incentives and avoid consequences. And actions taken to improve processes will result in greater throughput and higher business volume. Being … Continue reading

 
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Utilizing Incentives and Consequences in Automotive Repair

Friday, April 26, 2019 17:05

People respond to incentives and avoid consequences. In the automotive repair business these two concepts can be employed effectively in dealings with customers as well as personnel. Important factors driving customers when it comes to vehicle ownership are safety and … Continue reading

 
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Incentives and Consequences in Automotive Repair Operations

Thursday, April 25, 2019 20:38

Like all people – automotive repair personnel will respond to incentives and avoid consequences. Often compensation is incentive based with corresponding consequences for negative outcomes resulting from striving for goals. It’s always important that costs be considered when offering incentive … Continue reading

 
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Three Key Points on Automotive Repair Sales

Friday, November 30, 2018 18:49

Making the most of the automotive repair sales process can increase revenue and help to build long term relationships with customers. Auto repair shop owners and service advisors are very good at presenting service and repair requirements to customers and … Continue reading

 
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Conducting an Automotive Repair Management Self-Assessment

Thursday, September 27, 2018 20:49

  An automotive repair business is usually operated by an owner who has the talent and drive to become a business owner. Running a small business and achieving the desired level of profitability is a very diverse subject with many … Continue reading

 
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Managing Profitability in Automotive Repair

Thursday, September 27, 2018 20:34

Then primary responsibility of management is to achieve profit goals. Sales must be generated to cover all operating costs and then supply the desired profit. All other aspects of management support this primary objective. Increasing sales will always increase profit … Continue reading

 
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Managing Auto Repair Service and Quality

Wednesday, September 26, 2018 18:41

One of the most important responsibilities of management is the delivery of quality service. Premium service is dependent on clearly defined business processes and procedures. When personnel understand how to perform their responsibilities so that production is optimized positive results … Continue reading

 
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Six Points on Managing Automotive Repair Employees

Wednesday, September 26, 2018 17:37

The most common reason that employees leave their jobs is their manager. A very simple test for self-evaluation as a manager is to listen to yourself when you talk. How many times do you say I or me? How many … Continue reading

 
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Using Key Performance Indicators in Automotive Repair Management

Tuesday, September 4, 2018 18:17

In the automotive repair business circumstances will always require management attention. If a business is to sustain positive growth then key performance indicators can be evaluated to identify areas to which attention should be focused. When utilizing key performance indicators … Continue reading

 
 
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