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The Small Business Challenges of a Growing Economy

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Thursday, July 26, 2018 21:36

According to most indicators the United States economy is growing at a pace not seen in years. Economic expansion is a positive circumstance and will support business success. However it can present challenges not experienced in a slower growth phase. … Continue reading

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Reaching Your Target Market

Tuesday, September 27, 2011 0:29

Being in the right place at the right time requires knowing what the right place is. Delivering the right message in the right place requires knowing what is important to your target market Continue reading

 
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Quality, Price and Delivery – Know the Right Mix

Tuesday, September 27, 2011 0:18

Every customer would be ecstatic if they received top quality at the lowest price with no wait time Continue reading

 
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The True Cost of Inventory

Tuesday, September 13, 2011 0:03

Tires and parts are an integral part of an auto repair operation. So how do you determine the true cost of inventory? There’s a cost associated with carrying inventory but there’s also a cost that comes with not having inventory. … Continue reading

 
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Evaluating Software System Architecture

Thursday, September 8, 2011 18:38

When evaluating software systems the impact of system architecture is an extremely important factor to consider. The database, programming language, hardware requirements, operating system requirements and network/internet requirements all contribute to the usability of the system as well as the … Continue reading

 
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Defining Your System Requirements

Wednesday, September 7, 2011 20:25

System requirements definition can be the most important step in purchasing a new software system but it is often left out of the process. Defining what you want from your system allows you to investigate possible alternatives and rule out … Continue reading

 
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Increase Profits Through Process Improvement

Wednesday, September 7, 2011 20:05

A manager that knowingly allows money to be wasted might just as well be stealing it …. John Rockefeller Improving and streamlining processes within an organization can eliminate waste, reduce costs and enable better customer service. The savings and potential … Continue reading

 
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Setting Profit Goals

Wednesday, September 7, 2011 19:45

Setting the right profit goals can mean the difference between success and failure. Offering a price that the customer is happy with is important in earning business but you must be profitable to succeed as a business. Setting target profit … Continue reading

 
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Know Your Customer

Wednesday, September 7, 2011 19:17

  ‘I don’t know the secret to success but a sure path to failure is to try to please everyone … Bill Cosby’ Knowing your customer is the key to providing optimum service. Understanding what the customer considers most important … Continue reading

 
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Plan For Success

Wednesday, September 7, 2011 18:34

Effective planning can make the difference between business processes that are flawed and wasteful versus those that are efficient and well managed. There is a direct correlation between effort spent planning and quality of execution in any process. To develop … Continue reading

 
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How To Handle Customer Complaints At Your Auto Repair Shop Or Tire Store

Friday, July 29, 2011 0:00

It doesn’t matter if you own an auto repair shop or a tire store, you’re bound to have an angry customer from time to time. The important thing is to properly handle the situation to protect the reputation of your … Continue reading

 
 
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