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Using Key Performance Indicators in Automotive Repair Management

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Tuesday, September 4, 2018 18:17

In the automotive repair business circumstances will always require management attention. If a business is to sustain positive growth then key performance indicators can be evaluated to identify areas to which attention should be focused. When utilizing key performance indicators … Continue reading

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Software System Management for Auto Repair Shops

Friday, May 25, 2012 16:32

Software systems are part of an auto repair shop environment and need to be managed just like any other part of the business. Systems are a little different in that they act as support mechanisms for business processes. So managing … Continue reading

 
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Measuring Efficiency and Proficiency for Auto Repair Shops

Monday, May 21, 2012 18:48

Managing availability and usage of shop labor can have a profound effect on profitability. In fact it’s one of the most often overlooked yet potentially impactful areas of business activity in an auto repair shop. These types of measurements require … Continue reading

 
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The Foundation of Lasting Relationships

Thursday, May 17, 2012 16:26

Long lasting positive relationships are at the core of every successful business. And the basis for a positive relationship is trust. Although in some situations a level of trust can be given at the start of a relationship, for the … Continue reading

 
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Knowing the Competition and Developing a Winning Strategy

Saturday, May 12, 2012 21:06

Every business has competitors. If there is a business niche that’s worth pursuing more than one company will focus on that market. To be successful it is essential that competitors are known. To be competitive it’s necessary to identify the … Continue reading

 
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The Path to Full System Implementation for Auto Repair Shops

Friday, April 27, 2012 18:28

When a new software system is implemented, it will more than likely support the business processes as they existed before the new system was acquired but will not be fully utilized. When the decision is made to change software systems, … Continue reading

 
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Implementing Change

Wednesday, April 25, 2012 16:36

Implementing change can be one of the biggest challenges to a manager. Managing the change process and leading people through it are the keys to success. If people are included in the decision making process they will buy into the … Continue reading

 
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Excellence in Customer Service for Auto Repair Businesses

Monday, April 23, 2012 17:00

Excellent customer service is founded in reliability, timeliness and personal attention. Reliability is of the utmost importance as people do not want problems to recur after they’ve been corrected. A lack of reliability will most likely result in a dissatisfied … Continue reading

 
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The Impact of Online Reviews on the Auto Repair Business

Saturday, April 21, 2012 21:29

Online reviews can increase awareness of your business, boost search engine rankings and bring business to your company.  Studies have shown that a large percentage of people that evaluate automotive service offerings are significantly influenced by online reviews. It has … Continue reading

 
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Repair Shop System Implementation and Start up

Friday, March 30, 2012 16:31

The long journey from system evaluation and selection, installation, training and pilot is now complete and you’re ready to go live with your new software system. If the previous phases of the project have been well planned and executed the … Continue reading

 
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Auto Repair and Tire Shops – Instilling a Sense of Ownership

Wednesday, March 28, 2012 1:24

A sense of ownership in its members is at the core of every successful organization. All people understand ownership as it’s a fundamental part of our nature. With ownership comes responsibility. For example the owner of a car understands that … Continue reading

 
 
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