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Conducting an Automotive Repair Management Self-Assessment

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Thursday, September 27, 2018 20:49

  An automotive repair business is usually operated by an owner who has the talent and drive to become a business owner. Running a small business and achieving the desired level of profitability is a very diverse subject with many … Continue reading

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Managing Process Flow in Automotive Repair

Wednesday, February 28, 2018 18:20

Organizing the processes within an automotive repair operation is one of the principle responsibilities of management. Well organized, clearly defined processes will have a huge impact on business success. There are numerous processes within an auto repair shop with the … Continue reading

 
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Personnel Organization in Automotive Repair

Tuesday, February 27, 2018 17:49

  An automotive repair operation at some point may find the need to organize personnel and divide responsibilities between people. In doing so it’s important to recognize whether activities within the business are value add or non-value add. It’s also … Continue reading

 
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The Auto Repair Shop Layout and Operational Performance

Monday, February 26, 2018 18:53

All aspects of a business operation are interrelated. The physical layout of an auto repair shop floor is the basis upon which the business operates. When determining the layout of a shop floor all factors and their relationships to each … Continue reading

 
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Operational Planning for Automotive Repair

Tuesday, January 30, 2018 23:03

Operational planning can have a major impact on business capacity, sales and profits in automotive repair. Different measurements on the effect of planning on business execution have shown that efficiencies can be increased by 20 percent on more. Efficiency increases … Continue reading

 
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Physical Planning and Automotive Repair Proficiency

Tuesday, January 30, 2018 18:05

The physical environment within an automotive repair business will always have an impact and in some cases determine the definition of work processes performed. Many a shop owner has surveyed the layout of their shop and wished they had designed … Continue reading

 
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Process Planning and Efficiency in Automotive Repair

Monday, January 29, 2018 18:36

The focus of process planning is the elimination of waste and lag time between steps. When focusing on the operational processes that support a vehicle maintenance and repair operation the objective is to achieve maximum efficiency in both value add … Continue reading

 
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The Impact of Appointment Scheduling on Automotive Repair Operations

Monday, January 29, 2018 18:31

Scheduling work in advance through appointments can have a significant impact on auto repair shop operations leading to greater efficiency, higher sales and more profits. A shop that operates primarily through walk in business will not be able to achieve … Continue reading

 
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Customer Retention Strategies for Automotive Repair

Friday, January 5, 2018 18:11

Customer retention is a very important factor in the automotive repair business. It’s so important that there are businesses that specialize in this area of marketing specifically for auto repair and act as service providers to auto repair shops. Customer … Continue reading

 
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Customer Retention Management in Automotive Repair

Thursday, January 4, 2018 23:37

When managing customer retention it’s important to evaluate the effectiveness of efforts directed at this objective. This is measured in a key performance indicator referred to as the customer retention rate. The retention rate is the percentage of customers that … Continue reading

 
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Inbound Marketing and Customer Retention in Automotive Repair

Wednesday, January 3, 2018 17:48

Inbound marketing can be employed in an effort to acquire new customers but can be equally as powerful in retaining existing customers. The foundation of inbound marketing is providing value primarily through information sharing. Sharing knowledge on vehicle ownership can … Continue reading

 
 
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Automotive Management Network

A place to exchange information …