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Conducting an Automotive Repair Management Self-Assessment

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Thursday, September 27, 2018 20:49

  An automotive repair business is usually operated by an owner who has the talent and drive to become a business owner. Running a small business and achieving the desired level of profitability is a very diverse subject with many … Continue reading

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Counteracting Declining Customer Acquisition Rates in Auto Repair

Tuesday, May 29, 2018 19:11

For an automotive repair shop the customer acquisition rate refers to the percentage of increase in the customer base within a given time period. For example if a shop starts the year with 100 active customers and 20 new customers … Continue reading

 
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Using Management Controls in Automotive Repair

Thursday, April 26, 2018 18:16

Controls are employed by management to ensure that a business is performing at the desired level. In order to apply controls it is necessary to be able to measure different areas of business activity. If it can be measured it … Continue reading

 
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Using Key Performance Indicators in Automotive Repair

Thursday, April 26, 2018 17:30

There are numerous key performance indicators that can be used to measure the performance of an automotive repair shop. Taking the measurements is the first step. In order for the measurements to be effective they must be compared to one … Continue reading

 
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Financial Controls in Automotive Repair

Wednesday, April 25, 2018 22:13

Managing an automotive repair business – like any small business – will require some degree of control on finances. It’s not necessary to have an in depth understanding of accounting to so this as a good deal of financial management … Continue reading

 
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Employing Operational Controls in Automotive Repair

Tuesday, April 24, 2018 21:08

An automotive repair operation can be a very complex environment. As volume increases so can complexity. Regardless, the primary concerns of the customer remain the same. Overall – customers want to have quality work performed on their vehicles with as … Continue reading

 
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A Look at Leadership Styles

Thursday, March 29, 2018 17:12

One of the primary functions of management in automotive repair is to lead. And there are many different leadership styles that can be assumed by an auto repair shop owner or manager. Often in these types of discussions people tend … Continue reading

 
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The Situational Leadership Style

Wednesday, March 28, 2018 19:31

  Situational leadership refers to providing direction in accordance with a given set of circumstances. This often requires a good degree of flexibility on the part of the leader but can be very effective in handling business issues and moving … Continue reading

 
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The Servant Leadership Style

Tuesday, March 27, 2018 20:37

  Servant leadership refers to a style by which a power sharing model of authority is employed and collective decision making is practiced. The essence of servant leadership is to foster leadership in subordinates. The more people can contribute – … Continue reading

 
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The Transformational Leadership Style

Monday, March 26, 2018 17:34

  Transformational leadership refers to a style by which an intellectually stimulating environment is created in the workplace through effective communication. This leadership style profoundly influences others and raises the performance level of the other members of the organization. Following … Continue reading

 
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Auto Repair Shop Organization

Wednesday, February 28, 2018 18:29

  One of the primary responsibilities of management in automotive repair is organization of the work environment. A well-organized environment not only has a positive impact on productivity and thus profitability it also affects customer relations as people will be … Continue reading

 
 
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