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Three Key Points on Automotive Repair Sales

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Friday, November 30, 2018 18:49

Making the most of the automotive repair sales process can increase revenue and help to build long term relationships with customers. Auto repair shop owners and service advisors are very good at presenting service and repair requirements to customers and … Continue reading

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Countering a Drop in Auto Repair Quote Capture Rates

Wednesday, May 30, 2018 17:18

In automotive repair the quote capture rate is a measure of the percentage of quotes that turn into sales within a given time period. So if a shop provides 10 quotes in a month and 4 quotes turn into repair … Continue reading

 
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Impeding a Downturn in Auto Repair Customer Retention Rates

Tuesday, May 29, 2018 19:17

In automotive repair the customer retention rate is a measure of the percentage of customers that return for service within a given time period. For example, if a shop has one hundred customers at the beginning of the year and … Continue reading

 
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Counteracting Declining Customer Acquisition Rates in Auto Repair

Tuesday, May 29, 2018 19:11

For an automotive repair shop the customer acquisition rate refers to the percentage of increase in the customer base within a given time period. For example if a shop starts the year with 100 active customers and 20 new customers … Continue reading

 
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Using Management Controls in Automotive Repair

Thursday, April 26, 2018 18:16

Controls are employed by management to ensure that a business is performing at the desired level. In order to apply controls it is necessary to be able to measure different areas of business activity. If it can be measured it … Continue reading

 
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Using Key Performance Indicators in Automotive Repair

Thursday, April 26, 2018 17:30

There are numerous key performance indicators that can be used to measure the performance of an automotive repair shop. Taking the measurements is the first step. In order for the measurements to be effective they must be compared to one … Continue reading

 
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Financial Controls in Automotive Repair

Wednesday, April 25, 2018 22:13

Managing an automotive repair business – like any small business – will require some degree of control on finances. It’s not necessary to have an in depth understanding of accounting to so this as a good deal of financial management … Continue reading

 
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Employing Operational Controls in Automotive Repair

Tuesday, April 24, 2018 21:08

An automotive repair operation can be a very complex environment. As volume increases so can complexity. Regardless, the primary concerns of the customer remain the same. Overall – customers want to have quality work performed on their vehicles with as … Continue reading

 
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A Look at Leadership Styles

Thursday, March 29, 2018 17:12

One of the primary functions of management in automotive repair is to lead. And there are many different leadership styles that can be assumed by an auto repair shop owner or manager. Often in these types of discussions people tend … Continue reading

 
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The Situational Leadership Style

Wednesday, March 28, 2018 19:31

  Situational leadership refers to providing direction in accordance with a given set of circumstances. This often requires a good degree of flexibility on the part of the leader but can be very effective in handling business issues and moving … Continue reading

 
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The Servant Leadership Style

Tuesday, March 27, 2018 20:37

  Servant leadership refers to a style by which a power sharing model of authority is employed and collective decision making is practiced. The essence of servant leadership is to foster leadership in subordinates. The more people can contribute – … Continue reading

 
 
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