Featured Story

Using Key Performance Indicators in Automotive Repair Management

Post Pic

Tuesday, September 4, 2018 18:17

In the automotive repair business circumstances will always require management attention. If a business is to sustain positive growth then key performance indicators can be evaluated to identify areas to which attention should be focused. When utilizing key performance indicators … Continue reading

All Stories
Post Pic

Removing Unnecessary Steps in Auto Repair Processes

Sunday, July 1, 2018 23:55

  Achieving maximum efficiency in automotive repair operations involves identifying and eliminating unnecessary and wasteful steps in business processes. This type of analysis requires looking at and identifying unnecessary activities and process flow disconnects. Anytime efficiencies can be improved the … Continue reading

 
Post Pic

The Impact of Redundancy in Auto Repair Operations

Sunday, July 1, 2018 23:47

Redundancy exists in auto repair operations when the same work is performed more than once. The most common occurrence of this is when information is written on paper then entered into the shop management system as opposed to entering it … Continue reading

 
Post Pic

Combatting Declining Sales in Automotive Repair

Thursday, May 31, 2018 17:10

In the automotive repair business achieving and maintaining required sales levels is an ongoing challenge. It’s always better to be proactive in this regard but unexpected circumstances can always affect the best laid of plans. An effective practice is to … Continue reading

 
Post Pic

Averting a Slump in Auto Repair Recommendation Capture Rates

Wednesday, May 30, 2018 17:23

In automotive repair a good portion of business is generated through recommended repairs resulting from inspections and diagnoses. The recommendation capture rate is a measure of the percentage of recommended services that are purchased by customers. For example within a … Continue reading

 
Post Pic

Countering a Drop in Auto Repair Quote Capture Rates

Wednesday, May 30, 2018 17:18

In automotive repair the quote capture rate is a measure of the percentage of quotes that turn into sales within a given time period. So if a shop provides 10 quotes in a month and 4 quotes turn into repair … Continue reading

 
Post Pic

Impeding a Downturn in Auto Repair Customer Retention Rates

Tuesday, May 29, 2018 19:17

In automotive repair the customer retention rate is a measure of the percentage of customers that return for service within a given time period. For example, if a shop has one hundred customers at the beginning of the year and … Continue reading

 
Post Pic

Counteracting Declining Customer Acquisition Rates in Auto Repair

Tuesday, May 29, 2018 19:11

For an automotive repair shop the customer acquisition rate refers to the percentage of increase in the customer base within a given time period. For example if a shop starts the year with 100 active customers and 20 new customers … Continue reading

 
Post Pic

Using Management Controls in Automotive Repair

Thursday, April 26, 2018 18:16

Controls are employed by management to ensure that a business is performing at the desired level. In order to apply controls it is necessary to be able to measure different areas of business activity. If it can be measured it … Continue reading

 
Post Pic

Using Key Performance Indicators in Automotive Repair

Thursday, April 26, 2018 17:30

There are numerous key performance indicators that can be used to measure the performance of an automotive repair shop. Taking the measurements is the first step. In order for the measurements to be effective they must be compared to one … Continue reading

 
Post Pic

Financial Controls in Automotive Repair

Wednesday, April 25, 2018 22:13

Managing an automotive repair business – like any small business – will require some degree of control on finances. It’s not necessary to have an in depth understanding of accounting to so this as a good deal of financial management … Continue reading

 
 
Subscribe to the FastTrak Blog

Subscribe to our RSS feed to stay up to date, or enter your email address below to get our free newsletter.

Automotive Management Network

A place to exchange information …