Archive for the ‘Tire Shop Management’ Category

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Building a Frequency Distribution

Monday, March 23, 2015 17:31

The frequency distribution is the most common method of presenting statistical data. We’ve all seen these types of charts. They present people in groups by age, income level or educational level for example. The key is that once the distributions … Continue reading

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Gathering and Organizing Statistical Data

Friday, March 20, 2015 21:19

Statistical data is gathered in order to facilitate management decision making. Once data is collected it must be organized and presented in a meaningful and useful fashion. Data presented in a useful way can be used to draw conclusions about … Continue reading

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Variables Used in Statistics

Tuesday, March 17, 2015 18:18

Different types of information can be used in statistical analysis. Understanding the type of variable being analyzed can make it easier to determine how to measure it and utilize the results. A qualitative variable is descriptive in nature and usually … Continue reading

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5 Keys to Excellent Customer Service by Dr. W. Edwards Deming

Friday, January 23, 2015 17:51

Dr. Deming teaches that superior customer service is predicated on excellent quality in all aspects of an organization. He teaches that quality starts with management and leadership. Although it sounds as if it should be self-evident not all employees automatically … Continue reading

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3 Keys to Superior Quality by Dr. W. Edwards Deming

Thursday, January 22, 2015 19:47

Dr. Deming teaches us that quality is not only predicated on excellent workmanship and reliable parts. Quality defines customer service and all aspects of the business affect service delivery to the customer. All employees of a company whether they’re front … Continue reading

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7 Points on Management by Dr. W. Edwards Deming

Wednesday, January 21, 2015 19:36

  Dr. Deming teaches us that the majority of quality problems are process oriented. In his viewpoint quality of service delivery is affected by all aspects of an organization and therefore clearly defined effective process definition by management is essential … Continue reading

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4 Key Points on Business Strategy from Dr. W. Edwards Deming

Wednesday, January 21, 2015 2:28

  Dr. W. Edwards Deming is recognized as one of the foremost experts on quality in US history. His position is that quality is all encompassing and all aspects of business activity affect quality and therefore customer service. He teaches … Continue reading

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Intensification Growth Strategies in Automotive Repair

Saturday, November 29, 2014 0:45

Intensification growth strategies involve achieving greater sales through increased market share. Intensification strategies can be separated into three separate types. Market penetration strategy is a type of intensification strategy that involves increasing market share in existing markets. Market development strategy … Continue reading

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Vertical Integration Strategies in Automotive Repair

Saturday, November 29, 2014 0:35

Vertical integration is a business growth strategy that is employed when expanding a business in a ‘vertical direction’. This refers to taking over business that is part of the supply chain. So thinking in terms of growing vertically downward a … Continue reading

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Diversification Growth Strategies in Automotive Repair

Saturday, November 29, 2014 0:33

Diversification strategies fall into 3 different categories. Concentric diversification refers to a growth strategy that involves leveraging existing competencies and expertise to enter new markets. Horizontal diversification involves offering services that are not related to existing expertise but may appeal … Continue reading

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