Archive for the ‘Tire Shop Management’ Category

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Measuring Automotive Repair Technician Performance

Wednesday, April 22, 2015 17:42

Evaluation of technician performance is largely focused on the results of individual work performed. Efficiency rating is a measurement of the ratio of actual time spent versus sold labor hours. QC failures and warranty labor negatively impact sales and profits … Continue reading

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Evaluating Automotive Service Advisor Performance

Wednesday, April 22, 2015 17:33

Several performance indicators can be used to evaluate service advisor performance. As in any employer/employee relationship realistic, attainable goals should be established. And the service advisor should be able to assess the situation as required to determine whether objectives are … Continue reading

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Evaluating Auto Repair Shop Performance

Wednesday, April 22, 2015 1:44

Managing auto repair shop performance can provide insight into areas of strength and opportunities for improvement. A combination of performance indicators and goals will establish measurements of the effectiveness of efforts in different areas. To assess performance – measurements should … Continue reading

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Using Statistical Data In Automotive Repair

Tuesday, March 24, 2015 15:57

The ways that statistical data can be used in an automotive repair environment are countless. There are so many activities that can be measured and improved that it would be impractical to attempt to list them all. But the key … Continue reading

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Building a Frequency Distribution

Monday, March 23, 2015 17:31

The frequency distribution is the most common method of presenting statistical data. We’ve all seen these types of charts. They present people in groups by age, income level or educational level for example. The key is that once the distributions … Continue reading

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Gathering and Organizing Statistical Data

Friday, March 20, 2015 21:19

Statistical data is gathered in order to facilitate management decision making. Once data is collected it must be organized and presented in a meaningful and useful fashion. Data presented in a useful way can be used to draw conclusions about … Continue reading

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Variables Used in Statistics

Tuesday, March 17, 2015 18:18

Different types of information can be used in statistical analysis. Understanding the type of variable being analyzed can make it easier to determine how to measure it and utilize the results. A qualitative variable is descriptive in nature and usually … Continue reading

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5 Keys to Excellent Customer Service by Dr. W. Edwards Deming

Friday, January 23, 2015 17:51

Dr. Deming teaches that superior customer service is predicated on excellent quality in all aspects of an organization. He teaches that quality starts with management and leadership. Although it sounds as if it should be self-evident not all employees automatically … Continue reading

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3 Keys to Superior Quality by Dr. W. Edwards Deming

Thursday, January 22, 2015 19:47

Dr. Deming teaches us that quality is not only predicated on excellent workmanship and reliable parts. Quality defines customer service and all aspects of the business affect service delivery to the customer. All employees of a company whether they’re front … Continue reading

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7 Points on Management by Dr. W. Edwards Deming

Wednesday, January 21, 2015 19:36

  Dr. Deming teaches us that the majority of quality problems are process oriented. In his viewpoint quality of service delivery is affected by all aspects of an organization and therefore clearly defined effective process definition by management is essential … Continue reading

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