Archive for the ‘Tire Shop Management’ Category

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Removing Unnecessary Steps in Auto Repair Processes

Sunday, July 1, 2018 23:55

  Achieving maximum efficiency in automotive repair operations involves identifying and eliminating unnecessary and wasteful steps in business processes. This type of analysis requires looking at and identifying unnecessary activities and process flow disconnects. Anytime efficiencies can be improved the … Continue reading

 
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The Impact of Redundancy in Auto Repair Operations

Sunday, July 1, 2018 23:47

Redundancy exists in auto repair operations when the same work is performed more than once. The most common occurrence of this is when information is written on paper then entered into the shop management system as opposed to entering it … Continue reading

 
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Averting a Slump in Auto Repair Recommendation Capture Rates

Wednesday, May 30, 2018 17:23

In automotive repair a good portion of business is generated through recommended repairs resulting from inspections and diagnoses. The recommendation capture rate is a measure of the percentage of recommended services that are purchased by customers. For example within a … Continue reading

 
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Countering a Drop in Auto Repair Quote Capture Rates

Wednesday, May 30, 2018 17:18

In automotive repair the quote capture rate is a measure of the percentage of quotes that turn into sales within a given time period. So if a shop provides 10 quotes in a month and 4 quotes turn into repair … Continue reading

 
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Impeding a Downturn in Auto Repair Customer Retention Rates

Tuesday, May 29, 2018 19:17

In automotive repair the customer retention rate is a measure of the percentage of customers that return for service within a given time period. For example, if a shop has one hundred customers at the beginning of the year and … Continue reading

 
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Counteracting Declining Customer Acquisition Rates in Auto Repair

Tuesday, May 29, 2018 19:11

For an automotive repair shop the customer acquisition rate refers to the percentage of increase in the customer base within a given time period. For example if a shop starts the year with 100 active customers and 20 new customers … Continue reading

 
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Using Key Performance Indicators in Automotive Repair

Thursday, April 26, 2018 17:30

There are numerous key performance indicators that can be used to measure the performance of an automotive repair shop. Taking the measurements is the first step. In order for the measurements to be effective they must be compared to one … Continue reading

 
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Financial Controls in Automotive Repair

Wednesday, April 25, 2018 22:13

Managing an automotive repair business – like any small business – will require some degree of control on finances. It’s not necessary to have an in depth understanding of accounting to so this as a good deal of financial management … Continue reading

 
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Employing Operational Controls in Automotive Repair

Tuesday, April 24, 2018 21:08

An automotive repair operation can be a very complex environment. As volume increases so can complexity. Regardless, the primary concerns of the customer remain the same. Overall – customers want to have quality work performed on their vehicles with as … Continue reading

 
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The Situational Leadership Style

Wednesday, March 28, 2018 19:31

  Situational leadership refers to providing direction in accordance with a given set of circumstances. This often requires a good degree of flexibility on the part of the leader but can be very effective in handling business issues and moving … Continue reading

 
 
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