Archive for the ‘Feature’ Category

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Employee Empowerment … the Anti-Micro-Manager

Tuesday, November 22, 2011 1:14

The philosophy of Employee Empowerment is based on allowing employees to have input and control over the way their work is performed. There is undoubtedly a direct correlation between employee growth and business growth. As employee knowledge and abilities expand business success will do the same. Continue reading

 
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Implementing Change and Achieving Buy In

Wednesday, October 26, 2011 2:05

Change is inevitable. Change can be brought about by external circumstances, internal changes (personnel, etc), growth objectives, new investments and a host of other factors. Change is never easy but it’s even harder when it’s not managed. The importance of … Continue reading

 
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Evaluating the Effectiveness of Repair Order Processing

Monday, October 10, 2011 22:21

The cost of processing a repair order can vary considerably depending on the complexity of the work to be performed as well as a number of other factors. A very simple repair order can take very few relatively small steps … Continue reading

 
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Plan For Success

Wednesday, September 7, 2011 18:34

Effective planning can make the difference between business processes that are flawed and wasteful versus those that are efficient and well managed. There is a direct correlation between effort spent planning and quality of execution in any process. To develop … Continue reading

 
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How To Handle Customer Complaints At Your Auto Repair Shop Or Tire Store

Friday, July 29, 2011 0:00

It doesn’t matter if you own an auto repair shop or a tire store, you’re bound to have an angry customer from time to time. The important thing is to properly handle the situation to protect the reputation of your … Continue reading

 
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Important Tips That Will Protect Your Auto Shop Computer

Wednesday, July 27, 2011 16:57

At the end of the day, you probably lock up valuable tools and other resources at your auto repair shop to protect against damages and theft. Do you provide the same care for the computers at your repair shop?  The … Continue reading

 
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Great Ways To Market Your Auto Shop Or Tire Store

Friday, July 15, 2011 0:00

Is your auto repair shop or tire store stuck in a rut?  Are you struggling to come up with ideas that will drive sales?  Are you sticking sale signs in your windows and praying for customers to visit your shop? … Continue reading

 
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7 Auto Repair Shop Customer Service Mistakes That You’ll Want To Avoid

Wednesday, July 13, 2011 16:37

If you want to have lots of customers raving about your auto repair shop, you need to have great customer service. Here are seven of the biggest customer service mistakes that many auto repair shops make.  You’ll want to avoid … Continue reading

 
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The Best Way To Present A Car Repair Estimate To A Customer

Tuesday, June 28, 2011 0:00

Presenting a repair estimate to a customer can be a difficult process. It’s usually a nerve-wracking experience for customers because they’re expecting a big bill. To help you improve your customer service, here are seven important tips on how to … Continue reading

 
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Promotional Signage Tips That Get The Attention of Customers

Wednesday, June 22, 2011 0:00

Promotional signs are one of the oldest forms of marketing and also one of the most effective. A good sign could be the difference between a customer visiting your auto repair shop and a customer driving by your shop. To … Continue reading

 
 
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