Archive for the ‘Customer Service’ Category

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The Best Way To Present A Car Repair Estimate To A Customer

Tuesday, June 28, 2011 0:00

Presenting a repair estimate to a customer can be a difficult process. It’s usually a nerve-wracking experience for customers because they’re expecting a big bill. To help you improve your customer service, here are seven important tips on how to … Continue reading

 
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Promotional Signage Tips That Get The Attention of Customers

Wednesday, June 22, 2011 0:00

Promotional signs are one of the oldest forms of marketing and also one of the most effective. A good sign could be the difference between a customer visiting your auto repair shop and a customer driving by your shop. To … Continue reading

 
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How To Greet Customers Who Walk Into Your Auto Shop or Tire Shop

Tuesday, June 14, 2011 0:00

Independent Retailer reported that customers are more likely to spend more money when they believe they are receiving excellent customer service. As we all know, great customer service starts with the way that you greet customers as they enter your … Continue reading

 
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Why Your Auto Repair Shop or Tire Store Needs Customer Satisfaction Surveys

Wednesday, May 18, 2011 0:00

If you want to improve sales at your auto repair shop or tire store, you need to know what your customers think about your services. One of the best ways of getting the opinions of customers is through a customer … Continue reading

 
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Tips On How To Exceed Customer’s Expectations

Thursday, April 21, 2011 0:00

Every business wants to have happy customers.  This is especially true with auto repair shops and tire stores where business is fiercely competitive. If you want to beat the competition, you’re going to have to exceed the expectations of customers. … Continue reading

 
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How Auto Shop And Tire Store Employees Should Answer The Phone

Tuesday, April 12, 2011 0:00

Here’s a big assumption that many auto repair shops make: They assume employees know how to answer the phone. In most cases, they don’t know what they’re doing. Just like employees need training on how to use tire shop management … Continue reading

 
 
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