Archive for the ‘Auto Shop Management’ Category

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4 Points on Time Optimization for Auto Repair Support Personnel

Thursday, June 18, 2015 22:27

Often when considering resource utilization focus is drawn to technician efficiencies. Performing automotive repairs is the primary purpose of any auto repair shop. However, the people that support the repair process and the processes by which their work is performed … Continue reading

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3 Keys to Optimizing Use of Dedicated Resources in Auto Repair

Wednesday, June 17, 2015 18:28

A dedicated bay and/or equipment in an auto repair shop can present significant challenges. The objective is to realize the maximum return on investment but if care is not taken the resource can be overbooked or double booked and conflicts … Continue reading


4 Ways to Optimize Utilization of Auto Repair Service Advisor Time

Tuesday, June 16, 2015 19:11

  The service advisor is an integral link in the repair process chain. A technician is supported in the repair process by many supporting processes. A service advisor supports the repair process of many technicians. While the technicians work is … Continue reading

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5 Keys to Maximizing Auto Repair Shop Technician Time Utilization

Monday, June 15, 2015 16:30

Technician time utilization is the focal point of maximizing resource utilization in an auto repair business. An auto repair shop earns money by performing vehicle repairs. Anything that can be done to positively impact the direct activities of performing repair … Continue reading

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Ranking Automotive Repair Customer Performance

Thursday, April 23, 2015 15:57

  Evaluating performance at a customer level can give valuable insight into the success of individual relationships. If a performance in a customer relationship is not on the positive side of benchmarks – improvements may be achieved by employing different … Continue reading

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Measuring Automotive Repair Technician Performance

Wednesday, April 22, 2015 17:42

Evaluation of technician performance is largely focused on the results of individual work performed. Efficiency rating is a measurement of the ratio of actual time spent versus sold labor hours. QC failures and warranty labor negatively impact sales and profits … Continue reading

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Evaluating Automotive Service Advisor Performance

Wednesday, April 22, 2015 17:33

Several performance indicators can be used to evaluate service advisor performance. As in any employer/employee relationship realistic, attainable goals should be established. And the service advisor should be able to assess the situation as required to determine whether objectives are … Continue reading

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Evaluating Auto Repair Shop Performance

Wednesday, April 22, 2015 1:44

Managing auto repair shop performance can provide insight into areas of strength and opportunities for improvement. A combination of performance indicators and goals will establish measurements of the effectiveness of efforts in different areas. To assess performance – measurements should … Continue reading

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Using Statistical Data In Automotive Repair

Tuesday, March 24, 2015 15:57

The ways that statistical data can be used in an automotive repair environment are countless. There are so many activities that can be measured and improved that it would be impractical to attempt to list them all. But the key … Continue reading

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Building a Frequency Distribution

Monday, March 23, 2015 17:31

The frequency distribution is the most common method of presenting statistical data. We’ve all seen these types of charts. They present people in groups by age, income level or educational level for example. The key is that once the distributions … Continue reading

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