Archive for the ‘Auto Shop Management’ Category

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Excellence in Customer Service for Auto Repair Businesses

Monday, April 23, 2012 17:00

Excellent customer service is founded in reliability, timeliness and personal attention. Reliability is of the utmost importance as people do not want problems to recur after they’ve been corrected. A lack of reliability will most likely result in a dissatisfied … Continue reading

 
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The Impact of Online Reviews on the Auto Repair Business

Saturday, April 21, 2012 21:29

Online reviews can increase awareness of your business, boost search engine rankings and bring business to your company.  Studies have shown that a large percentage of people that evaluate automotive service offerings are significantly influenced by online reviews. It has … Continue reading

 
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Repair Shop System Implementation and Start up

Friday, March 30, 2012 16:31

The long journey from system evaluation and selection, installation, training and pilot is now complete and you’re ready to go live with your new software system. If the previous phases of the project have been well planned and executed the … Continue reading

 
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Auto Repair and Tire Shops – Instilling a Sense of Ownership

Wednesday, March 28, 2012 1:24

A sense of ownership in its members is at the core of every successful organization. All people understand ownership as it’s a fundamental part of our nature. With ownership comes responsibility. For example the owner of a car understands that … Continue reading

 
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Auto Repair and Tire Shops – What Defines Your Image

Friday, March 23, 2012 23:27

In any business environment image is critical but with many players offering similar products and services it becomes even more important. Every time a person is exposed to your business in any way their perception of who you are is … Continue reading

 
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Auto Repair and Tire Shop Web Site Marketing and Search Engine Optimization

Thursday, March 22, 2012 4:37

More and more people are searching for what they want to purchase online. At the time of this writing approximately 70 percent of the population finds and purchases goods and services on line. This means that for a business to … Continue reading

 
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Managing the Training and Pilot Phases of System Implementation

Wednesday, February 29, 2012 0:19

The training and pilot phases of a system implementation are critical to the overall success of the project. Managing these phases of the project is best handled by developing written check lists and ensuring that each business process that will … Continue reading

 
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Team Building for Tire and Auto Repair Shops

Thursday, February 23, 2012 0:28

A group of competent individuals working as an integrated unit will be many times more effective than a group of superstars acting independently. Fostering teamwork and cooperation can be the most important ingredient to success in business. The effectiveness of … Continue reading

 
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Measuring Customer Attrition, Retention and Acquisition Rates for Tire and Auto Repair Shops

Monday, January 30, 2012 21:46

To make informed decisions when developing marketing plans, business plans and budgets it is important to know the customer attrition, retention and acquisition rates for the business. The customer attrition rate indicates the percentage of customers that are lost over … Continue reading

 
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Developing a Phased System Implementation Plan

Friday, January 27, 2012 23:49

Implementing a new business support software system is an undertaking that should always be taken with care. The ease or difficulty of a new system startup is directly related to the degree of advance planning and preparation undertaken.  The better … Continue reading

 
 
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