Archive for the ‘Auto Shop Management’ Category

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Checklist for Building a World Class Shop

Wednesday, November 8, 2017 23:12

By Bob Cooper We work with many world class shop owners throughout North America, and over the years we have discovered that the majority of them have a number of things in common. Beyond the fact that they are owned … Continue reading

 
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Managing Technician Work through the Auto Repair Shop Management System

Thursday, September 28, 2017 22:53

The interaction between the service advisor and the technician is still handled outside the software system by some shops. Managing these activities through the software system can have a major impact on productivity, sales and profits. The more these activities … Continue reading

 
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Parts Sourcing and Procurement through the Automotive Repair System

Thursday, September 28, 2017 22:47

An area of activity that is sometimes handled outside the software system is parts sourcing and procurement. The reasons for handling things this way vary but if parts processing can be performed through the shop management system the benefits are … Continue reading

 
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Managing Customer Interaction through the Auto Repair Software System

Thursday, September 28, 2017 0:11

The points in the repair cycle at which customer interactions occur are often handled outside the shop management software system. These activities are often based on processes that were formulated years ago and are still handled that way. As software … Continue reading

 
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Utilizing the Auto Repair Shop Management System

Thursday, September 28, 2017 0:06

Auto repair shop owners are usually very cognizant of the level of resource utilization in their business. They want to see all bays in their shop being utilized to their fullest. And they want to see all technicians spending all … Continue reading

 
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Employer/Employee Relationships in Automotive Repair

Friday, March 31, 2017 1:52

The employer/employee relationship can be one of the most significant factors in employee retention. Employees who feel position about their relationship with their employer will be more motivated to stay with a company than to leave and go elsewhere. Some … Continue reading

 
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The Importance of Organization and Leadership in Automotive Repair

Friday, March 31, 2017 1:48

  Organization in a business provides a stable work environment. The basis for employee retention rests on stability. When people know what to do and what to expect they sense security. Clearly defining the processes within an organization, setting realistic … Continue reading

 
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Providing Career Growth and Security in Automotive Repair

Friday, March 31, 2017 0:42

In automotive repair the environment is continually changing as technological advances are made and methods of performing maintenance and repair are improved. Employees must feel that they’re not in danger of being left behind. Ongoing training for personnel is an … Continue reading

 
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Employee Compensation in Automotive Repair

Tuesday, March 28, 2017 19:17

  Although there are many factors that will attract and retain employees – the primary reason people go to work each day is to earn a living. In this area the shop is marketing itself as a desirable place to … Continue reading

 
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Effective Hiring Techniques in Automotive Repair

Monday, March 27, 2017 18:00

Hiring employees is a critical aspect of managing an automotive repair business. Mistakes can be very costly while prudence can bring very positive results. Skills are important and are the basis for bringing people onboard but there are many other … Continue reading

 
 
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Automotive Management Network

A place to exchange information …