Archive for the ‘Auto Shop Management’ Category
Averting a Slump in Auto Repair Recommendation Capture Rates
Wednesday, May 30, 2018 17:23
In automotive repair a good portion of business is generated through recommended repairs resulting from inspections and diagnoses. The recommendation capture rate is a measure of the percentage of recommended services that are purchased by customers. For example within a … Continue reading
Countering a Drop in Auto Repair Quote Capture Rates
Wednesday, May 30, 2018 17:18
In automotive repair the quote capture rate is a measure of the percentage of quotes that turn into sales within a given time period. So if a shop provides 10 quotes in a month and 4 quotes turn into repair … Continue reading
Impeding a Downturn in Auto Repair Customer Retention Rates
Tuesday, May 29, 2018 19:17
In automotive repair the customer retention rate is a measure of the percentage of customers that return for service within a given time period. For example, if a shop has one hundred customers at the beginning of the year and … Continue reading
Counteracting Declining Customer Acquisition Rates in Auto Repair
Tuesday, May 29, 2018 19:11
For an automotive repair shop the customer acquisition rate refers to the percentage of increase in the customer base within a given time period. For example if a shop starts the year with 100 active customers and 20 new customers … Continue reading
Using Key Performance Indicators in Automotive Repair
Thursday, April 26, 2018 17:30
There are numerous key performance indicators that can be used to measure the performance of an automotive repair shop. Taking the measurements is the first step. In order for the measurements to be effective they must be compared to one … Continue reading
Financial Controls in Automotive Repair
Wednesday, April 25, 2018 22:13
Managing an automotive repair business – like any small business – will require some degree of control on finances. It’s not necessary to have an in depth understanding of accounting to so this as a good deal of financial management … Continue reading
Employing Operational Controls in Automotive Repair
Tuesday, April 24, 2018 21:08
An automotive repair operation can be a very complex environment. As volume increases so can complexity. Regardless, the primary concerns of the customer remain the same. Overall – customers want to have quality work performed on their vehicles with as … Continue reading
The Situational Leadership Style
Wednesday, March 28, 2018 19:31
Situational leadership refers to providing direction in accordance with a given set of circumstances. This often requires a good degree of flexibility on the part of the leader but can be very effective in handling business issues and moving … Continue reading
The Servant Leadership Style
Tuesday, March 27, 2018 20:37
Servant leadership refers to a style by which a power sharing model of authority is employed and collective decision making is practiced. The essence of servant leadership is to foster leadership in subordinates. The more people can contribute – … Continue reading
The Transformational Leadership Style
Monday, March 26, 2018 17:34
Transformational leadership refers to a style by which an intellectually stimulating environment is created in the workplace through effective communication. This leadership style profoundly influences others and raises the performance level of the other members of the organization. Following … Continue reading
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