Archive for the ‘Auto Shop Management’ Category
Maintaining Customer Service Levels in an Expanding Economy
Thursday, July 26, 2018 20:27
A growing economy presents a number of challenges for a small business. Hiring and retaining quality employees becomes more difficult while at the same time demand for services is likely to increase. This combination of factors increases the chance of service … Continue reading
Handling Increased Service Demands Due to Economic Expansion
Wednesday, July 25, 2018 18:31
In times of economic expansion such as the United States is experiencing at the time of this writing demand for small business services will grow as well. As the economy grows more and more people enter the workforce resulting in … Continue reading
Hiring and Keeping Employees in a Growing Economy
Tuesday, July 24, 2018 20:43
Whether the economy is up or down – hiring and retaining quality employees is always a challenge. During times of slow economic activity the challenge where employees are concerned is to attract and keep talent with limited resources. During times … Continue reading
Eliminating Information Lag Time in Automotive Repair Operations
Monday, July 2, 2018 0:04
Whenever there is a period of time between when an event occurs and that activity is recorded in the shop management system information lag occurs. This means that there is a delay in when the completion of part of … Continue reading
Removing Unnecessary Steps in Auto Repair Processes
Sunday, July 1, 2018 23:55
Achieving maximum efficiency in automotive repair operations involves identifying and eliminating unnecessary and wasteful steps in business processes. This type of analysis requires looking at and identifying unnecessary activities and process flow disconnects. Anytime efficiencies can be improved the … Continue reading
The Impact of Redundancy in Auto Repair Operations
Sunday, July 1, 2018 23:47
Redundancy exists in auto repair operations when the same work is performed more than once. The most common occurrence of this is when information is written on paper then entered into the shop management system as opposed to entering it … Continue reading
Averting a Slump in Auto Repair Recommendation Capture Rates
Wednesday, May 30, 2018 17:23
In automotive repair a good portion of business is generated through recommended repairs resulting from inspections and diagnoses. The recommendation capture rate is a measure of the percentage of recommended services that are purchased by customers. For example within a … Continue reading
Countering a Drop in Auto Repair Quote Capture Rates
Wednesday, May 30, 2018 17:18
In automotive repair the quote capture rate is a measure of the percentage of quotes that turn into sales within a given time period. So if a shop provides 10 quotes in a month and 4 quotes turn into repair … Continue reading
Impeding a Downturn in Auto Repair Customer Retention Rates
Tuesday, May 29, 2018 19:17
In automotive repair the customer retention rate is a measure of the percentage of customers that return for service within a given time period. For example, if a shop has one hundred customers at the beginning of the year and … Continue reading
Counteracting Declining Customer Acquisition Rates in Auto Repair
Tuesday, May 29, 2018 19:11
For an automotive repair shop the customer acquisition rate refers to the percentage of increase in the customer base within a given time period. For example if a shop starts the year with 100 active customers and 20 new customers … Continue reading
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