Archive for the ‘Auto Shop Management’ Category
Incentives and Consequences in Automotive Repair Operations
Thursday, April 25, 2019 20:38
Like all people – automotive repair personnel will respond to incentives and avoid consequences. Often compensation is incentive based with corresponding consequences for negative outcomes resulting from striving for goals. It’s always important that costs be considered when offering incentive … Continue reading
Managing Profitability in Automotive Repair
Thursday, September 27, 2018 20:34
Then primary responsibility of management is to achieve profit goals. Sales must be generated to cover all operating costs and then supply the desired profit. All other aspects of management support this primary objective. Increasing sales will always increase profit … Continue reading
Managing Auto Repair Service and Quality
Wednesday, September 26, 2018 18:41
One of the most important responsibilities of management is the delivery of quality service. Premium service is dependent on clearly defined business processes and procedures. When personnel understand how to perform their responsibilities so that production is optimized positive results … Continue reading
Six Points on Managing Automotive Repair Employees
Wednesday, September 26, 2018 17:37
The most common reason that employees leave their jobs is their manager. A very simple test for self-evaluation as a manager is to listen to yourself when you talk. How many times do you say I or me? How many … Continue reading
Improving Automotive Repair Operations by Using Key Performance Indicators
Tuesday, September 4, 2018 17:47
Automotive repair operations can be evaluated using a number of key performance indicators. In this area the effectiveness and efficiency of business processes can be measured and improved if necessary. As in any area key performance indicators should be compared … Continue reading
Maintaining Customer Service Levels in an Expanding Economy
Thursday, July 26, 2018 20:27
A growing economy presents a number of challenges for a small business. Hiring and retaining quality employees becomes more difficult while at the same time demand for services is likely to increase. This combination of factors increases the chance of service … Continue reading
Handling Increased Service Demands Due to Economic Expansion
Wednesday, July 25, 2018 18:31
In times of economic expansion such as the United States is experiencing at the time of this writing demand for small business services will grow as well. As the economy grows more and more people enter the workforce resulting in … Continue reading
Hiring and Keeping Employees in a Growing Economy
Tuesday, July 24, 2018 20:43
Whether the economy is up or down – hiring and retaining quality employees is always a challenge. During times of slow economic activity the challenge where employees are concerned is to attract and keep talent with limited resources. During times … Continue reading
Eliminating Information Lag Time in Automotive Repair Operations
Monday, July 2, 2018 0:04
Whenever there is a period of time between when an event occurs and that activity is recorded in the shop management system information lag occurs. This means that there is a delay in when the completion of part of … Continue reading
Removing Unnecessary Steps in Auto Repair Processes
Sunday, July 1, 2018 23:55
Achieving maximum efficiency in automotive repair operations involves identifying and eliminating unnecessary and wasteful steps in business processes. This type of analysis requires looking at and identifying unnecessary activities and process flow disconnects. Anytime efficiencies can be improved the … Continue reading
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