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Using Key Performance Indicators in Automotive Repair Management

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Tuesday, September 4, 2018 18:17

In the automotive repair business circumstances will always require management attention. If a business is to sustain positive growth then key performance indicators can be evaluated to identify areas to which attention should be focused. When utilizing key performance indicators … Continue reading

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Improving Automotive Repair Operations by Using Key Performance Indicators

Tuesday, September 4, 2018 17:47

Automotive repair operations can be evaluated using a number of key performance indicators. In this area the effectiveness and efficiency of business processes can be measured and improved if necessary. As in any area key performance indicators should be compared … Continue reading

 
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Using Sales Key Performance Indicators in Automotive Repair

Tuesday, September 4, 2018 17:41

There are several key performance indicators that can be used to evaluate the effectiveness of the sales process. As with all indicators they should be compared to effective benchmarks such as industry averages or same month previous year. Customer loss, … Continue reading

 
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Using Automotive Repair Marketing Key Performance Indicators

Tuesday, September 4, 2018 17:34

Key performance indicators can be very effective in assessing the effectiveness of marketing efforts. Questions such as: Are we acquiring customers at an acceptable rate; Are we doing a good enough job of keeping existing customers; Are we performing the … Continue reading

 
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The Small Business Challenges of a Growing Economy

Thursday, July 26, 2018 21:36

According to most indicators the United States economy is growing at a pace not seen in years. Economic expansion is a positive circumstance and will support business success. However it can present challenges not experienced in a slower growth phase. … Continue reading

 
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Maintaining Customer Service Levels in an Expanding Economy

Thursday, July 26, 2018 20:27

A growing economy presents a number of challenges for a small business. Hiring and retaining quality employees becomes more difficult while at the same time demand for services is likely to increase. This combination of factors increases the chance of service … Continue reading

 
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Handling Increased Service Demands Due to Economic Expansion

Wednesday, July 25, 2018 18:31

In times of economic expansion such as the United States is experiencing at the time of this writing demand for small business services will grow as well. As the economy grows more and more people enter the workforce resulting in … Continue reading

 
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Hiring and Keeping Employees in a Growing Economy

Tuesday, July 24, 2018 20:43

Whether the economy is up or down – hiring and retaining quality employees is always a challenge. During times of slow economic activity the challenge where employees are concerned is to attract and keep talent with limited resources. During times … Continue reading

 
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Eliminating Waste in Auto Repair Operations

Monday, July 2, 2018 0:17

Eliminating waste in automotive repair operations will reduce cycle time, increase vehicle throughput, achieve greater sales volume and increase profits. Waste in the repair cycle can be found in redundancy, unneeded actions and information lag time. Waste can be costly … Continue reading

 
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Eliminating Information Lag Time in Automotive Repair Operations

Monday, July 2, 2018 0:04

  Whenever there is a period of time between when an event occurs and that activity is recorded in the shop management system information lag occurs. This means that there is a delay in when the completion of part of … Continue reading

 
 
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