Auto Shop
Management Solutions
The
FastTrak Technician Console is designed for the technician to use in the
shop. The technician can easily access all assigned tasks and report start and
complete times. The technician can view all work requirements, vehicle history
and other pertinent information eliminating the need for paper to be
distributed. Diagnosis findings, recommendations, and part requirements can be
entered directly into the computer eliminating the need to handwrite them and
enter them later.
FastTrak Technician
Console
General
Features
Assignments
At A Glance
FastTrak Technician Console allows the technician
to view all assigned repair orders and tasks. The main console displays
each RO with color coded order and part statuses so the technician can tell the
progress of each order and whether action is required. The RO status of
Diagnosis Required or Awaiting Repair alert the technician that action is
needed. A Parts Status of Ordered indicates that parts are needed to begin
work.
Time
Reporting
The Technician Console provides for the reporting
of the start and completion time for each task the technician has been assigned
to. In the event that multiple tasks are started/completed together, FastTrak
provides a grouping function and the actual time spent is pro-rated to each
task based on the flag hours.
Diagnosis
And Findings
One of the most prominent functions available in
the Technician Console is the Diagnosis Work Screen. When a technician performs
a diagnosis, the problem as reported by the customer is clearly visible. The
diagnosis performed and results found can be entered by the technician and one
or more recommended tasks and required parts can be entered to resolve the
issue. The tasks can be pulled in from canned jobs or entered free form and
parts can come from the part master or can be entered manually. When the
technician has finished the diagnosis, the RO will change to status complete
and if parts need to be sourced or ordered, the Parts Manager will have
visibility of the need for action to be taken. When all parts are priced, the
Service Advisor can contact the customer for approval. The
FastTrak Service Advisor Console provides complete visibility of all
diagnosis and finding data, recommended tasks and parts and pricing
so this can be related to the customer when discussing the work required.
The entire cycle can be processed without internal paperwork.
Technician
Hours Status
The Technician Hours status inquiry allows viewing
of how many flag hours have been completed and how many have been assigned for
any given week. This allows the technician to gauge progress toward the desired
number of flag hours for a week.
